Question: What services do you offer?

Answer: Galaxy Construction offers a wide range of services, including residential and commercial building, renovations, extensions, and landscaping. From small internal work to large scale projects - nothing is too big or too small.

 

Question: Are you Insured?

Answer: Yes, we have public liability insurance to operate in the construction industry, ensuring peace of mind for our clients. 

 

Question: How long will my project take to complete?

Answer: The duration of each project varies depending on its scope. We provide a detailed timeline during the initial consultation.

 

Question: Can you provide references from past clients?

Answer: Absolutely! We can provide testimonials and references from previous clients. Please visit our 'Reviews page'. Alternatively you can visit our social media accounts to view work we have completed. A lot of our posts have positive comments from the customers on them.

 

Question: Do you offer free estimates?

Answer: Yes, we offer free, no-obligation quotes for all projects. Contact us to schedule a consultation. Alternatively, fill out our 'Free Quote Form' and we will get back to you as soon as possible.

 

Question: What is your payment structure?

Answer: Our payment structure typically includes an initial deposit to secure a date, followed by staged payments as work progresses. We will discuss this in detail during our initial meeting.

 

Question: Will you handle all the necessary inspections?

Answer: After the customer has the correct planning permission we then work with the customer and the inspectors to ensure compliance with local regulations.

 

Question: What happens if there are delays in the project?

Answer: We aim to complete projects on schedule. However, if delays occur due to unforeseen circumstances, we will communicate promptly and adjust timelines accordingly.

 

Question: How do you ensure quality workmanship?

Answer: We maintain high standards through skilled craftsmanship, regular inspections, and adherence to industry best practices. We have spent years building a team of skilled tradesmen that take pride in their work. 

 

Question: Can I make changes to the project once it has started?

Answer: Yes, changes can be made, but they may affect the timeline and budget. We will discuss any changes thoroughly before proceeding.

 

Question: Do you provide a warranty on your work?

Answer: Yes, we offer a warranty for all completed jobs. To ensure the longevity of our work, we ask that customers regularly maintain care and upkeep. We take pride in our work and will never leave a job until we are 100% satisfied with the outcome, guaranteeing our clients' satisfaction in what we provide. We will talk the customer through each job we are completing and the aftercare required (if needed).

 

Question: What types of materials do you use?

Answer: We use high-quality, durable materials that meet industry standards. We can discuss material options during the planning phase.

 

Question: Can you help with design and planning?

Answer: Yes, we can offer the best ideas and planning services to help bring your vision to life, collaborating closely with you throughout the process.

 

Question: What areas do you serve?

Answer: Galaxy Construction serves all of Cheshire and Merseyside. On various occasions we will venture out of these areas depending on the scale of the job. Please contact us if you want a Free Quote.

 

Question: How can I contact you for more information?

Answer: Please visit our 'Contact us' page on this website. We are happy to assist you.

 

Question: What should I do before starting a construction project?

Answer: It helps to have a clear idea of your goals, budget, and timeline. We can assist you in refining your plans during our initial consultation.

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Question: What is your approach to customer service?

Answer: We prioritise open communication and transparency, ensuring our clients feel informed and valued throughout the project.

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Question: What happens if I change my mind about a design choice?

Answer: We will accommodate changes where possible, but they may impact the timeline and budget. We will discuss any implications with you.

 

Question: How do you ensure the project stays on budget?

Answer: We provide detailed estimates and regular updates, allowing us to monitor expenses and make adjustments as necessary.

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Question: What types of projects do you specialise in?

Answer: We specialise in both residential and commercial projects, including new builds, renovations, and extensions.

 

Question: Can I be involved in the decision-making process?

Answer: Absolutely! We encourage client involvement and will keep you informed of all decisions throughout the project.

 

Question: How do I prepare for a construction project?

Answer: Prepare by outlining your goals, budget, and timeline. We’ll guide you through the process and help you with any necessary preparations.

 

Question: What if I need emergency repairs?

Answer: We offer emergency repair services. Please contact us directly, and we will respond as quickly as possible.

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